Returns must be complete, in their original sealed packaging to receive a full refund. Items ordered online may be returned within 33 days after purchase. If you need to return an item, please log into your account and click the return authorization form. Complete all information on the form. Returns can be processed at a store with the order form, or shipped back with the return authorization form.
We advise shipping your return with a carrier that will insure and/or provide tracking information. Otherwise we cannot be held responsible for packages that are not received. Upon arrival at our warehouse a refund will be issued for your items. Shipping costs are not refundable.
If you have received a product that is damaged, defective, or sent in error, you must notify My Pet Store and More within 7 days upon receipt of your order. My Pet Store And More reserves the right to replace the item or part of the item as a remedy. If a return is authorized, we will send you a prepaid shipping label for your item. Once we have received the item in our warehouse, your credit card will be credited for the total including shipping. If notified after 7 days, My Pet Store And More will still try to correct any problems, but cannot guarantee a refund.